Customer success is our compass
Customers
Our unique blend of experience, empathy, and attentiveness to changing markets keeps our approach fresh and ahead of any technology curve. Here are a few of our favorite customer stories from our diverse list of clients.
Customer Stories
Delivered world class Sales Cloud implementation with limited budget.
A large telecommunication services provider with a global sales force wanted to enable world-class inside sales processes in an online buying environment. Sales agents were using a large number of Excel spreadsheets to track sales, but this was causing major reporting gaps. These gaps prevented sales leaders from having any confidence in the reported sales pipeline, hindering their ability to accurately forecast or even tally closed business. In just 6 months, Lirik was able to deliver a solution that was integrated with the client’s back-office systems to more accurately track lead to order transactions while providing end-to-end reporting and analytics. Read more here.
Lowered support call volume by 15%.
A large telecommunication services provider, was using another cloud based system for their customer support automation and decided to migrate to Salesforce.com. They needed a partner who had extensive Salesforce.com experience as well as a presence in both the US and India to support their aggressive timeline. They desired a vendor who could not only complete this project but who could become a long-term value added partner. Lirik’s agile implementation approach was flexible enough to allow changes in requirements during the course of the project while still allowing completion on time and on budget. Read more here.
Developed an out-of-box Force.com app for venture capital firms
The client wanted to develop a product that would enable venture capital companies to track and share data on the web. At the time, many leading venture capital companies were using simple spreadsheets to track and manage various details about funds. The client wanted to develop a product with powerful capabilities that would track cash flows, exits, projections, valuations and multi round investments, plus allow for multi-user collaboration and the ability to scale and share seamlessly. Lirik improved the code for the app to ensure that it would pass its security review while also integrating new code to ensure that the app was capable of tracking the full lifecycle of investments. Read more here.
Implemented NetSuite ERP for a global telecom services provider
A large telecommunication services provider with subsidiaries across multiple countries required a world class system to manage their business operations and financials which were spread across disparate systems and causing reporting lags as a result. Simplion delivered the complete solution including planning, solution fitment analysis, application mapping, configuration, data migration, integration, training and custom module development on NetSuite’s Enterprise platform. Read more here.
Developed an intellectual property management app
An independent software vendor, offering a broad spectrum of comprehensive intellectual property services, wanted to develop a unique intellectual property management app on the Force.com platform. Lirik was able to build it, from scratch, in just four months.
Customer Testimonials
“The team is highly professional, knowledgable, committed, and hard-working. I want to particularly highlight the communication skills that I have often missed with other developers, but which are a virtue at Lirik. Though located halfway around the globe, I have total visibility into project status at a detailed level. It is hard to imagine a more perfect fit for our agile development process."
- IPFolio Corporation
“The Lirik team delivered the project in time and within the price quoted. Hardworking team members who delivered all goals to our satisfaction, followed up regularly and ensured we were happy with the end results. Definitely recommend them for sales force development projects that require sincere efforts & timely solution.”
- Project Manager at Utah.gov
“The Lirik team helped build our complex and custom SFDC connector from scratch on-time and with excellent quality. They were very knowledgeable in the domain and very professional. We are looking forward to working with them on an on-going basis for all of our connector needs.”
- Aria Systems Inc.
“Lirik has been outstanding to work with, and has been instrumental in getting our project done on time and within budget. Their architects understand what we are trying to accomplish, why we are trying to accomplish it and go above and beyond to come up with creative ways to get to where we want to go.”
- CTO, Baker Communications
"Lirik is a great consulting partner. They have shown consistency and high integrity over the course of our relationship. I am very impressed with their commitment and outstanding quality."
- Director, Enterprise Application Services at Cisco
“We would like to express our satisfaction and appreciation for the work done by Lirik on our business-to-consumer projects. Simplion has shown great commitment and professionalism in executing projects successfully.”
- Principal Architect, Consumer Internet Services at Verizon
Oh my goodness! ... so professional, patient, kind and most importantly knowledgeable. Everyone is so pleased and has learned so much.. THANK YOU!
- Dianna Garrett, Director of Communication & Planning at Center for Elders' Independence