Customer success is our compass


Our unique blend of experience, empathy, and attentiveness to changing markets keeps our approach fresh and ahead of any technology curve. Here are a few of our favorite customer stories from our diverse list of clients.

Customer Stories

Delivered world class Sales Cloud implementation with limited budget.

A large telecommunication services provider with a global sales force wanted to enable world-class inside sales processes in an online buying environment. Sales agents were using a large number of Excel spreadsheets to track sales, but this was causing major reporting gaps. These gaps prevented sales leaders from having any confidence in the reported sales pipeline, hindering their ability to accurately forecast or even tally closed business. In just 6 months, Lirik was able to deliver a solution that was integrated with the client’s back-office systems to more accurately track lead to order transactions while providing end-to-end reporting and analytics. Read more here.

Lowered support call volume by 15%.

A large telecommunication services provider, was using another cloud based system for their customer support automation and decided to migrate to They needed a partner who had extensive experience as well as a presence in both the US and India to support their aggressive timeline. They desired a vendor who could not only complete this project but who could become a long-term value added partner. Lirik’s agile implementation approach was flexible enough to allow changes in requirements during the course of the project while still allowing completion on time and on budget. Read more here.

Developed an out-of-box app for venture capital firms

The client wanted to develop a product that would enable venture capital companies to track and share data on the web. At the time, many leading venture capital companies were using simple spreadsheets to track and manage various details about funds. The client wanted to develop a product with powerful capabilities that would track cash flows, exits, projections, valuations and multi round investments, plus allow for multi-user collaboration and the ability to scale and share seamlessly. Lirik improved the code for the app to ensure that it would pass its security review while also integrating new code to ensure that the app was capable of tracking the full lifecycle of investments. Read more here.

Implemented NetSuite ERP for a global telecom services provider

A large telecommunication services provider with subsidiaries across multiple countries required a world class system to manage their business operations and financials which were spread across disparate systems and causing reporting lags as a result. Simplion delivered the complete solution including planning, solution fitment analysis, application mapping, configuration, data migration, integration, training and custom module development on NetSuite’s Enterprise platform. Read more here.

Developed an intellectual property management app

An independent software vendor, offering a broad spectrum of comprehensive intellectual property services, wanted to develop a unique intellectual property management app on the platform. Lirik was able to build it, from scratch, in just four months.

Customer Testimonials

Learn how Lirik can help you. Schedule a complimentary consultation.