Global high-tech manufacturer boosts productivity by 33% and enhances CX through streamlined field service excellence.

Salesforce Global High-tech Manufacturer Boosts Productivity by 33% & Enhances CX Through Streamlined Field Service Excellence Business Challenges Kyocera, a leading global high-tech manufacturer faced significant operational challenges in customer support and dealer management: CS agents switched screens between their CRM, Contract and Inventory Management systems to get the information needed. This led to delays,

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