Salesforce

Leading SaaS Provider Boosts Revenue by 20% & Partner Productivity by 30% with Salesforce PRM Solution

Business Challenges

A leading enterprise cloud application provider, faced several challenges in managing its expanding partner network:
  • Multiple, type-specific partner portals that could not handle the increasing volume of partners.
  • Cumbersome and manual user provisioning processes.
  • Limited portal capabilities for partners, increasing dependency on provider resources.
  • Lack of visibility into customer cases and provisioning requests.
  • Inability of the application to scale effectively for future offerings.

Strategic Solution

  • Deployed Salesforce Partner Relationship Management (PRM) with advanced UI/UX capabilities using Lightning Web Components (LWC).
  • Created a single, consolidated portal for all partner types, streamlining user provisioning and introducing automation to enhance efficiency.
  • Expanded capabilities for partners including case management, tenant management (provision, refresh, delete & dashboards), partner training portal, and partner dashboard.
  • Formulated an enterprise architecture to easily integrate future product or service additions.
  • Implemented updated security features to reduce application vulnerabilities and streamlined partner roles for consistent user experiences.

Impact and Outcomes

20% increase

in revenue for customer.

30% increase

in partner productivity.

Enhanced

productivity by streamlining provisioning & self-service capabilities.

Enabled

real-time collaboration and seamless communication with partners.

Improved

processes for managing leads, opportunities, and deals.

More Client Success

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