Leading SaaS Provider Boosts Revenue by 20% & Partner Productivity by 30% with Salesforce PRM Solution
Business Challenges
A leading enterprise cloud application provider, faced several challenges in managing its expanding partner network:
Multiple, type-specific partner portals that could not handle the increasing volume of partners.
Cumbersome and manual user provisioning processes.
Limited portal capabilities for partners, increasing dependency on provider resources.
Lack of visibility into customer cases and provisioning requests.
Inability of the application to scale effectively for future offerings.
Strategic Solution
Deployed Salesforce Partner Relationship Management (PRM) with advanced UI/UX capabilities using Lightning Web Components (LWC).
Created a single, consolidated portal for all partner types, streamlining user provisioning and introducing automation to enhance efficiency.
Expanded capabilities for partners including case management, tenant management (provision, refresh, delete & dashboards), partner training portal, and partner dashboard.
Formulated an enterprise architecture to easily integrate future product or service additions.
Implemented updated security features to reduce application vulnerabilities and streamlined partner roles for consistent user experiences.
Impact and Outcomes
20% increase
in revenue for customer.
30% increase
in partner productivity.
Enhanced
productivity by streamlining provisioning & self-service capabilities.
Enabled
real-time collaboration and seamless communication with partners.
Improved
processes for managing leads, opportunities, and deals.
More Client Success
Lirik empowers businesses to seize global opportunities with top-tier CRM, ERP, and data solutions. We combine startup agility with enterprise maturity, delivering personalized experiences, operational excellence and transformative growth.
