Salesforce

Revolutionizing Home Care Through Integrated Care Management & Data-driven Care Plans for Better Patient Outcomes

Business Challenges

Monogram Health, a leading provider of in-home care for patients with chronic conditions, faced several operational challenges:
  • Manual processes for task allocation led to errors.
  • Lack of tracking healthcare intervention due dates caused delays in care.
  • Inefficient scheduling and assessments resulted in suboptimal resource utilization and poor patient experiences.

Strategic Solution

  • Utilized Salesforce Health Cloud’s Integrated Care Management to streamline patient care plans, goals and automatically assign interventions to care providers, improving resource utilization.
  • Introduced dynamic, data-driven care plans to enhance patient outcomes, workflow efficiency.
  • Integrated complex logic into clinical assessment tools to standardize processes and increase assessment thoroughness.
  • Enhance clinical assessment tools with complex logic to standardize processes and increase assessment thoroughness.
  • Optimized field operations with advanced visit scheduling tools, aligning business and clinical needs for efficient home healthcare delivery.

Impact and Outcomes

Streamlined

and automated patient care journeys.

Enhanced

timely patient care and clinical resource utilization.

Reduced

dependency on manual tracking, leading to better patient outcomes.

Simplified

complexity in field operations, improving visibility into home care operations.

More Client Success

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