Agentforce acts as your intelligent back-office operational layer, handling inbound requests from customers, vendors, and partners across workflows like order processing, invoice inquiries, shipping updates, and payment confirmations. It allows enterprises to improve operational responsiveness without increasing headcount, offering consistent and accurate support around the clock.

Lirik enhances Agentforce with deep expertise in enterprise data engineering, system integration, and workflow automation. Through robust integration using both MuleSoft and Salesforce Data Cloud, Lirik ensures Agentforce can access and act on data from ERP, logistics, finance, and partner platforms—regardless of source or format. Whether it’s checking receivables, confirming shipment ETAs, triggering returns, or escalating requests, Agents operate in real time with precision and context.

More than just implementation, Lirik supports long-term success with ongoing data management, optimization, and change enablement—ensuring your Agentforce solution continues to evolve with your operational needs.